The latest Airbnb host update, released on November 8, 2023, introduced several significant changes and enhancements aimed at improving the experience for both guests and hosts. The key updates include:
Guest Favorites: Airbnb has introduced a new feature called "Guest Favorites," which showcases a collection of the 2 million most-loved homes on Airbnb. This selection is based on ratings, reviews, and reliability data from over half a billion trips. Homes in the Guest Favorites collection have excellent reviews, averaging above 4.9 stars, and a strong record of reliability, with host cancellations and quality-related customer service issues below 1% on average.
Revamped Ratings and Reviews: The ratings and reviews section has been overhauled to provide a more user-friendly experience. Guests can now sort reviews by recency or rating, view the distribution of reviews from 1 to 5 stars, and access more detailed information about the reviewer and their trip. These enhancements are designed to help guests better understand the quality of each home.
Listings Tab for Hosts: A new Listings tab has been added to assist hosts in managing their listings more effectively. This includes a listing editor for adding details about the listing, an AI-powered photo tour feature to help guests understand the layout of the home, and smart lock integration, allowing hosts to connect compatible smart locks to their Airbnb account and generate unique codes for each reservation.
Additionally, the update brings further improvements to make everyday tasks easier for Airbnb hosts. These include better pricing visibility, a price comparison tool, an earnings dashboard, optional payouts for co-hosts, and a message function for co-hosts.
Overall, these updates reflect Airbnb's commitment to enhancing the user experience by streamlining the booking process and providing more comprehensive information for both guests and hosts.
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